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[Google] IT Support Professional Certificate

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google.

Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, the programme will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers.

Course Duration

By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments.

Course Content

There are five Courses in this Professional Certificate:

Course 1 – Technical Support Fundamentals
Course 2 – The Bits and Bytes of Computer Networking
Course 3 – Operating Systems and You: Becoming a Power User
Course 4 – System Administration and IT Infrastructure Services
Course 5 – IT Automation: It’s not that scary!
Course 6 – IT Security: Defense against the digital dark arts

Course Outcome

This certificate will give you the training and experience they need to get a job in tech. Jobs in this field are projected to grow 11 percent between 2016 and 2026 — faster than the average of all other occupations.

How to Enroll

To enroll for this programme, visit this page.

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